Payment, Shipping, and Refund Policy

 

Effective Date: December 1st, 2024

 

At Stairway Hemp, LLC (doing business as The Goods), we aim to provide a seamless shopping experience for our customers. Please review our Payment, Shipping, and Refund Policy, which outlines the terms for purchasing, delivery, and returns of our products.

 

1. Payment Policy

 

Accepted Payment Methods

 

We accept the following forms of payment:

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover)

 

Payment Terms

  • Payment must be made in full at the time of purchase. Orders will not be processed until payment is received and verified.
  • By providing your payment information, you represent and warrant that you are authorized to use the selected payment method.

 

Taxes

 

Applicable sales tax will be calculated and added to your order at checkout based on your shipping address. Customers are responsible for any additional taxes or duties imposed by their local jurisdiction.

 

Billing Information

 

Please ensure that your billing information matches the information on file with your payment provider. Discrepancies may delay order processing or result in cancellation.

 

Payment Security

 

We use industry-standard encryption technologies to safeguard your payment information. However, no method of transmission over the internet is entirely secure, and you acknowledge and accept this risk when making a purchase.

 

2. Shipping Policy

 

Shipping Locations

 

We currently ship to Alabama, Arizona, Arkansas, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming. Customers are responsible for ensuring that our products comply with the laws of their state or locality.

 

Shipping Options

 

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 3–7 business days.

 

Shipping times are estimates and may vary depending on factors outside our control, such as carrier delays or inclement weather.

 

Shipping Costs

 

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Promotions or discounts on shipping may apply during special events.

 

Order Processing Time

 

Orders are processed within 1–2 business days, excluding weekends and holidays.

 

Tracking Information

 

Once your order has shipped, you will receive a confirmation email with tracking information.

 

Lost, Stolen, or Damaged Packages

 

We are not responsible for lost or stolen packages marked as delivered. If your package is damaged during transit, please contact us at info@onlythegoods.com within 7 days of receipt with photos of the damage.

 

3. Refund and Return Policy

 

Eligibility for Returns

 

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return your item(s) under the following conditions:

  • Products must be unopened, unused, and in their original packaging.
  • Returns must be initiated within 14 days of receipt of your order.

 

Non-Refundable Items

 

The following items are non-refundable:

  • Opened or used products
  • Gift cards
  • Promotional or clearance items

 

How to Initiate a Return

 

To initiate a return, please contact us at info@onlythegoods.com with your order number and reason for return. We will provide instructions on how to send your item(s) back to us.

 

Return Shipping Costs

 

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

 

Refund Processing

 

Refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned items. Shipping fees are non-refundable unless the return is due to our error.

 

Exchanges

 

We do not currently offer exchanges. If you wish to replace an item, please initiate a return and place a new order.

 

4. Contact Us

 

For any questions regarding payments, shipping, or returns, please contact us:

Email: info@onlythegoods.com

Mailing Address: 22461 Interstate 30 S Ste 1100A, Bryant, AR 72022